Girl with cerebral palsy devastated, out thousands of dollars after Justin Bieber cancels meet-and-greets

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Mom Upset After Paying $4,000 for Canceled Justin Bieber Meet-and-Greet

PARMA HEIGHTS, Ohio (WJW) -- One of his biggest hits is titled, "What Do You Mean?"

But Justin Bieber fans are asking the singing sensation the very same thing, after he canceled the VIP experience for the remainder of his Purpose World Tour.

Just last week, Bieber took to Instagram to reveal his decision to cancel the meet and greets backstage during the remainder of his tour, citing emotional exhaustion and depression.

In November, Donna Dooley of Parma Heights paid $4,000 for herself and daughter Sarah, who suffers from cerebral palsy, to meet the Biebs backstage at Quicken Loans Arena on April 26.

To say the 19-year-old is a mega fan would be an understatement. She wears a ring bearing his name; T-shirts and countless posters decorate her bedroom.

Sarah even has a prepared statement for her idol when they were to meet face to face.

"Can I have a hug from you and kiss, my Justin? And I love you so much," Sarah said.

"It's not like she has all these other things that a normal teenagers gets to do. She doesn't get to go hang out with friends and go to the movies and things like that. So concerts are the only things she can do like a typical teenager does," her mom said.

Donna said her daughter's tears have now turned to frustration because they, along with thousands of other fans, can't cancel their VIP purchase without foregoing the entire concert. All of the show-only tickets in Cleveland are sold out.

"She can't talk. She has to use a computer to talk. That should be someone who has a right to be depressed," Donna said.

Meeting her favorite celebrities is nothing new for Sarah, who proudly shows off pictures with the Jonas Brothers and Meghan Trainor. But a photo with Justin Bieber is the one she yearned the most.

"I mean, these kids are making you rich, and without the fans, you're not gonna be rich," Donna said.

She adds Sarah saved her money for months to be able to purchase the VIP ticket.

While the situation is extremely frustrating, the Dooleys can only hope that maybe Justin and his team will reconsider before next month's concert.

FOX 8 reached out to the Bieber team for comment; they have yet to respond.

The Dooleys said even if they don't get at least a partial refund, they will still attend next month's concert.

Scenes from the Purpose World Tour:

35 PHOTOS
Justin Bieber Purpose World Tour
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Girl with cerebral palsy devastated, out thousands of dollars after Justin Bieber cancels meet-and-greets
SEATTLE, WA - MARCH 09: Justin Bieber performs on stage during opening night of the 'Purpose World Tour' at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Mat Hayward/Getty Images)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Justin Bieber performs on stage during opening night of the 'Purpose World Tour' at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Mat Hayward/Getty Images)
SEATTLE, WA - MARCH 09: Justin Bieber performs on stage during opening night of the 'Purpose World Tour' at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Mat Hayward/Getty Images)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Justin Bieber performs on stage during opening night of the 'Purpose World Tour' at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Mat Hayward/Getty Images)
SEATTLE, WA - MARCH 09: Justin Bieber performs on stage during opening night of the 'Purpose World Tour' at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Mat Hayward/Getty Images)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
LOS ANGELES, CA - MARCH 20: Recording artist Justin Bieber performs at the 2016 Purpose World Tour at Staples Center on March 20, 2016 in Los Angeles, California. (Photo by Jeff Kravitz/FilmMagic)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: (EDITORS NOTE: This image has been converted to black and white.) Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
SEATTLE, WA - MARCH 09: Singer/songwriter Justin Bieber performs onstage at KeyArena on March 9, 2016 in Seattle, Washington. (Photo by Kevin Mazur/WireImage)
LOS ANGELES, CA - MARCH 20: Recording artist Justin Bieber performs at the 2016 Purpose World Tour at Staples Center on March 20, 2016 in Los Angeles, California. (Photo by Jeff Kravitz/FilmMagic)
LOS ANGELES, CA - MARCH 20: Recording artist Justin Bieber performs at the 2016 Purpose World Tour at Staples Center on March 20, 2016 in Los Angeles, California. (Photo by Jeff Kravitz/FilmMagic)
LOS ANGELES, CA - MARCH 20: Recording artist Justin Bieber (L) and Chance The Rapper perform at the 2016 Purpose World Tour at Staples Center on March 20, 2016 in Los Angeles, California. (Photo by Jeff Kravitz/FilmMagic)
LOS ANGELES, CA - MARCH 20: Recording artist Justin Bieber (L) and rapper Big Sean perform at the 2016 Purpose World Tour at Staples Center on March 20, 2016 in Los Angeles, California. (Photo by Jeff Kravitz/FilmMagic)
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