Audit: Vegas-area cabs overcharging public by $47M a year

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Auditors Say Las Vegas Cabs Are Overcharging

CARSON CITY, Nev. (AP) -- If the cash you doled out for a Las Vegas cab ride hurt your wallet, it's not all in your head -- auditors in Nevada also think taxi rates are outrageous.

Las Vegas-area cabs are overcharging customers to the tune of $47 million a year, according to an audit released Tuesday of the Nevada Taxicab Authority, which regulates the rides in Clark County.

Auditors for the governor's finance office blamed increased fuel charges as gas prices are tanking and a $3 credit card processing fee that they say probably shouldn't exist at all.

What people have to say about Vegas cabs on Twitter:

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Complaints about cabs in Las Vegas, twitter
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Audit: Vegas-area cabs overcharging public by $47M a year
If only Las Vegas cab companies called it “surge pricing,” it would apparently be totally OK with everybody.
Discovered today in @Vegas: riding @Uber was half the cost of a cab #travel
Thirty minute wait for a cab at @LASairport, or three minutes for @Uber - and half the price. So glad the monopoly is gone here in Vegas.
#Vegas this is HALF of your cab line on arrival at #airport --Something broken? Maybe #Uber will change it up for u https://t.co/dz8OaI45rF
@PissOnBitchez The cab rides in Vegas are high! My parents had to pay $14 and we only went like 7 blocks. LOL.
One of my least favorite Vegas traditions: the interminable cab line. And I'm not even here for CES. https://t.co/eJGWfIgWrQ
Have a newbie Vegas cab driver... He's asking me for directions to the hotel. Glad I've been here 4 million times...
I swear the worst drivers I have ever seen have been Vegas taxi cab drivers
OMG I'm never walking in #Vegas ever again. @Uber on the strip is literally (at least) 1/3 the price of a cab.
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"The (taxi) board's decision is a windfall for the industry, which is able to pass additional operational costs on to the public," the audit says. "These are mostly tourist/visitor dollars that would otherwise likely be spent elsewhere in the local economy."

The criticism comes a few months after ride-hailing companies Uber and Lyft started operating in Nevada with promises of cheaper and more convenient rides. The taxi industry, which makes big bucks taking tourists on a 5-mile trip from the airport to the Strip, fought hard against allowing the companies before losing its battle in the Legislature last spring.

Kimberly Maxson Rushton, director of a Las Vegas-area taxi company association, didn't immediately return a call seeking comment about the audit findings. Gene Auffert, CEO of the large taxi company Yellow-Checker-Star, said declined to comment.

Uber spokeswoman Taylor Patterson declined to comment on specifics of the audit, except to say her company will continue to offer affordable rides to Nevadans.

Auditors say a cab fuel surcharge that regulators approved last summer is based on a federal gas-price average that's higher than Las Vegas rates. They say the fee structure, which the taxi industry supports, is designed so customers pay a full 12 cents more per mile once gas hits $3.25 a gallon, instead of kicking in gradually depending on how high gas prices rise.

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The audit panned a $3 credit card transaction fee, saying it far exceeds the cost of cab companies accepting cards. State agencies pay 8.5 cents to Wells Fargo per credit card transaction, auditors said, and taxicab regulatory agencies in other cities allow fees between 3.8 percent and 5 percent of the total fare.

The $3 fee accounts for about 17 percent of the total average cab fare in Clark County and should be immediately reduced to 90 cents at most, or halted altogether, auditors said.

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"The credit card fee structure provides multiple opportunities for the industry to maximize revenue at the expense of the public and local economy," auditors said, noting credit card processing is a standard operation and many large cities don't charge extra for it.

Auditors were so critical of the Nevada Taxicab Authority that they recommended abolishing it and turning its duties over to the county or the state Transportation Authority, which oversees cabs in other parts of the state.

Ron Grogan, chief of the authority, said the taxi board would have to discuss the recommendations before making changes. But he acknowledged that his agency had probably outlasted its usefulness.

The state Department of Business and Industry "recognizes that for many years the Taxicab Authority has been unable to institute the best practices of the industry due to a complex regulatory structure and add-on laws," he said. "Regulatory laws must be modernized."

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