A customer tried to return a winter coat she bought online, and the store's response is going viral

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Shopper Wasn't Expecting This Response When She Returned a Coat

Any avid shopper can tell you about the nightmare that is trying to return an online purchase.

Kelly Kinkel, on the other hand, was so impressed with one online return she recently made that she took to social media to share her experience -- and her happiness goes far beyond the full refund she was issued.

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Kinkel posted on Facebook that she ordered a winter coat from online retailer Zulily, and upon receiving it, knew it would be impractical to own given her two types of dogs.

"When I received my order, I could see through the packaging that the coat material wasn't going to work well with the two breeds of dogs we have. Coarse dog hair and certain materials don't mix," she lamented.

I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my...

Posted by Kelly Blue Kinkel on Monday, January 4, 2016

She called Zulily's customer service department and asked if she could return the unopened coat for a refund. "I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately," Kinkel wrote.

But when she asked the agent about the proper way to send the coat back, he simply asked her not to. "I honestly thought he was kidding. It took me a moment to realize he was completely serious, and then came the tears," Kinkel wrote. More viral news:
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