Subway acknowledges it received a complaint about Jared Fogle in 2011

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Subway says it has completed its investigation into former pitchman, Jared Fogle.

Fogle, 37, has been charged with possession of child-pornography and engaging in sexual acts with minors, as revealed by Business Insider's Hayley Peterson last month.

A spokesperson for Subway said in a statement Friday evening that the company "identified one complaint that was submitted via Subway's website in 2011 that expressed concerns about Fogle."

The statement does not elaborate on the nature of that complaint, only saying that it was "serious," and that "there was nothing that implied anything about sexual behavior or criminal activity involving Mr. Fogle."

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Subway acknowledges it received a complaint about Jared Fogle in 2011
Former Subway pitchman Jared Fogle arrives at the federal courthouse in Indianapolis, Thursday, Nov. 19, 2015. Fogle is due to formally plead guilty and be sentenced on charges of trading child pornography and paying for sex with minors. (AP Photo/Michael Conroy)
Former Subway pitchman Jared Fogle arrives at the federal courthouse in Indianapolis, Thursday, Nov. 19, 2015. Fogle is due to formally plead guilty and be sentenced on charges of trading child pornography and paying for sex with minors. (AP Photo/Michael Conroy)
Former Subway pitchman Jared Fogle leaves the Federal Courthouse in Indianapolis, Wednesday, Aug. 19, 2015 following a hearing on child-pornography charges. Fogle agreed to plead guilty to allegations that he paid for sex acts with minors and received child pornography in a case that destroyed his career at the sandwich-shop chain and could send him to prison for more than a decade. (AP Photo/Michael Conroy)
Former Subway pitchman Jared Fogle leaves the Federal Courthouse in Indianapolis, Wednesday, Aug. 19, 2015 following a hearing on child-pornography charges. Fogle agreed to plead guilty to allegations that he paid for sex acts with minors and received child pornography in a case that destroyed his career at the sandwich-shop chain and could send him to prison for more than a decade. (AP Photo/Michael Conroy)
INDIANAPOLIS, IN - AUGUST 19: Senior Litigation Counsel, Steven DeBrota, explains the charges against Subway Pitchman, Jared Fogle, during a press conference on August 19, 2015 at the United States Attorneys Office in Indianapolis, Indiana. Fogle was part of a Federal Investigation which included a raid of his home in July 2015. (Photo by Ron Hoskins/Getty Images)
Former Subway pitchman Jared Fogle leaves the Federal Courthouse in Indianapolis, Wednesday, Aug. 19, 2015 following a hearing on child-pornography charges. Fogle agreed to plead guilty to allegations that he paid for sex acts with minors and received child pornography in a case that destroyed his career at the sandwich-shop chain and could send him to prison for more than a decade. (AP Photo/AJ Mast)
INDIANAPOLIS, IN - AUGUST 19: Jared Fogle (R) gets into a car in front of the courthouse on August 19, 2015 in Indianapolis, Indiana. Fogle was part of a Federal Investigation which included a raid of his home in July 2015. (Photo by Joey Foley/Getty Images)
US Attorney Josh Minkler, center, Indianapolis Police chief Richard Hite, left, and Assistant US Attorney Steven D. DeBrota discuss the child pornography case against former Subway restaurant spokesman Jared Fogle following his hearing in Indianapolis, Wednesday, Aug. 19, 2015. Fogle agreed to plead guilty to allegations that he paid for sex acts with minors and received child pornography in a case that destroyed his career at the sandwich-shop chain and could send him to prison for more than a decade. (AP Photo/Michael Conroy)
Subway restaurant spokesman Jared Fogle walks to a waiting car as he leaves his home, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. FBI Special agent Wendy Osborne said that the FBI was conducting an investigation in the Zionsville area but wouldn't confirm it involved Fogle. (AP Photo/Michael Conroy)
Subway restaurant spokesman Jared Fogle walks to a waiting car as he leaves his home Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. FBI Special agent Wendy Osborne said Tuesday that the FBI was conducting an investigation in the Zionsville area but wouldn't confirm it involved Fogle. (AP Photo/Michael Conroy)
Federal authorities walk out of the home of Subway restaurant spokesman Jared Fogle, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. FBI Special agent Wendy Osborne said Tuesday that the FBI was conducting an investigation in the Zionsville area but wouldn't confirm it involved Fogle. (AP Photo/Michael Conroy)
Federal authorities walk outside of the home of Subway restaurant spokesman Jared Fogle, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. (AP Photo/Michael Conroy)
Federal authorities walk outside of the home of Subway restaurant spokesman Jared Fogle, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. (AP Photo/Michael Conroy)
Subway restaurant spokesman Jared Fogle walks to a waiting car as he leaves his home Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. FBI Special agent Wendy Osborne said Tuesday that the FBI was conducting an investigation in the Zionsville area but wouldn't confirm it involved Fogle. (AP Photo/Michael Conroy)
Federal authorities walk outside of the home of Subway restaurant spokesman Jared Fogle, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. (AP Photo/Michael Conroy)
Federal authorities walk outside of the home of Subway restaurant spokesman Jared Fogle, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. (AP Photo/Michael Conroy)
Subway restaurant spokesman Jared Fogle walks to a waiting car as he leaves his home Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. FBI Special agent Wendy Osborne said Tuesday that the FBI was conducting an investigation in the Zionsville area but wouldn't confirm it involved Fogle. (AP Photo/Darron Cummings)
Federal authorities walk outside of the home of Subway restaurant spokesman Jared Fogle, Tuesday, July 7, 2015, in Zionsville, Ind. FBI agents and Indiana State Police have removed electronics from the property. (AP Photo/Michael Conroy)
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Despite this, Subway expressed regret that the complaint "was not properly escalated or acted upon."

This is the first time the sandwich chain has acknowledged receiving any warnings related to Fogle.

Subway declared last month that it had no prior knowledge of Fogle's alleged sexual interest in children.

Cindy Mills, a former Subway franchisee who spoke to Business Insider, said she warned company executives about Fogle in 2008.

Mills claimed Fogle admitted to her that he'd had sex with minors and told her about trysts with child prostitutes between the ages of 9 and 16 years old in Thailand and the US.

Florida journalist, Rochelle Herman-Walrond told Gawker last month that she warned Subway in 2009 about Fogle's alleged questionable behavior involving children.

Subway says it combed through "more than one million comments submitted to the Company's customer relations team" during its investigation into Fogle, and examined past and present documents and interviews related to the former spokesman.

The investigation, Subway claims, found no further evidence of other complaints regarding Fogle.

Prosecutors say Fogle has agreed to plead guilty to multiple criminal charges related to sex with minors and possession and distribution of child-pornography.

He is also expected to pay $1.4 million in restitution to his victims, and faces between five and 20 years in prison.

Here is Subway's full statement on its investigation:

"SUBWAY's investigation of allegations regarding its former spokesman Jared Fogle is now complete. The investigation included an extensive review of more than one million comments submitted to the Company's customer relations team, review of all available documents, and interviews with past and present Company and Franchisee Advertising Fund employees and management.

The investigation identified one complaint that was submitted via SUBWAY's website in 2011 that expressed concerns about Mr. Fogle. Although the complaint was serious, there was nothing that implied anything about sexual behavior or criminal activity involving Mr. Fogle. We regret that this comment was not properly escalated or acted upon.

When we first learned of the investigation into Mr. Fogle, we immediately suspended and subsequently ended our relationship with him. The harm he caused so many is inexcusable and we continue to extend sympathies to his victims and their families.

It is important to note that the investigation found no further evidence of any other complaints of any kind regarding Mr. Fogle that were submitted to or shared with SUBWAY.

Since 2011, the company has strengthened its processes for reviewing and escalating customer comments, complaints and inquiries. Improvements are ongoing and include better tracking and follow-up systems as well as newer technologies to help better manage processes."

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