Delivery company allegedly leaves package on roof
A British man found that the package he'd been waiting for was delivered to his roof. We'd hate to be the customer service representative who was assigned to this case.
Benjamin Ward was shocked to find that a delivery person working for the British shipping company Hermes had left a package on Ward's roof.
At least the carrier left a note behind -- checking the "other" box and scribbling "stuck on roof - sorry."
Well, sometimes 'sorry' just isn't good enough. Ward posted about it on Twitter, writing: "Thanks @myhermes for delivering my parcel so it's 20ft high stuck to the roof! Great care taken!"
Ward's post has been re-tweeted more than 3,000 times, leading to a pretty comical conversation with other users. Many wanted to know how the package even got on the roof, to which Ward replied: "Trying to throw it over the house, I think!" One user wrote: "At least they delivered it."
The London Evening Standard confirms that a delivery person for the company did respond to Ward's complaints by bringing a ladder to his home and retrieving the package.
Ward finally got to open the box, which contained clothes for his son, and he says the incident didn't really make him mad at all. He told Daily Mirror: "I just laughed. ... I shared it on Twitter expecting a few re-tweets and it just went crazy. ... It was more funny than anything else, so I don't really want to make a big deal of it."
The social media buzz can only be making things worse for the already-struggling company, though.
At the beginning of this year the British nonprofit financial review MoneyWise ranked Hermes as one of the worst shipping firms in the U.K. The conclusion came from a poll of 9,000 people, 30 percent of whom gave Hermes a negative rating.
Ward's story is even being picked up by major U.S. news networks such as Fox News.
With that said, Hermes' case of Twitter-shaming isn't the worst we've heard. That title likely goes to British Airways.
Last year a man made headlines when he bought $1,000 worth of promoted tweets in the U.K. and New York City areas after the airline lost his father's luggage. His anti-advertisement reached over 76,000 user's timelines.
The Daily Dot reported that the man's only goal was getting his father's bags back. After doing so he tweeted: "I got what I wanted. I win."
There might be some debate over whether paying $1,000 versus simply talking to a customer service rep should be considered a win. One thing is clear, though: With Twitter, companies have nowhere to hide their mistakes.
Related:
Hermes Shipping
Famous Twitter Rants
Celebrity Twitter Accounts
Customer Service Tweets
Shipping Companies in the UK
Social Media Complaints
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