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Checkout system glitch leads to long lines, frustration at Target stores

Checkout Glitch Leads to Chaos at Target Stores

A multitude of Target customers across the U.S. took to social media on Sunday to express their frustration over a payment-system outage and long lines at many of the retailer's stores, KTLA reports.

Long lines were seen at a Target store in Culver City on Sunday, June 15, 2014 -- and that wasn't the only store in chaos.

"Chicago-area Target stores are dead in the water for past 2.5 hours," shopper Brian Cronenwett said on Twitter.

"Yep! The one on Mira Mesa in San Diego," tweeted Macneil Shonle. "Even the Starbucks inside had slow or downed registers."

Customers in Culver City, Eagle Rock, San Clemente and Salt Lake City also reported similar incidents at stores in those cities.

"Target has identified an issue impacting checkout at some of our U.S. stores," spokeswoman Molly Snyder said Sunday evening in an email to KTLA. "The glitch is causing delays at some checkouts, but is not in any way related to a security issue.

"We apologize to anyone impacted, and we are working with guests in stores where the issue has not yet been resolved to accommodate their needs," she continued.

In a follow-up email about two hours later, Snyder said the company's checkout process had been restored.

Meanwhile, the retail giant's @AskTarget Twitter account was responding to individual complaints on the social media platform.

The incident comes about six months after Target announced that the credit- and debit-card numbers, as well as encrypted PIN data, of up to 40 million customers were stolen between Nov. 27 and Dec. 15.

On Jan. 10, the company acknowledged that some 70 million customers had personal information stolen in the security breach, including email addresses.

Fallout from the massive hack led to the resignation of Target CEO Gregg Steinhafel, a 35-year veteran of the corporation, on May 5.

Join the discussion

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sharonboy30 June 16 2014 at 12:10 PM

what the heck would you want to buy that you would be willing to stand in line for 2 1/2 hours. I would have walked away and went on about my business

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5 replies
shameyamy25 June 16 2014 at 12:16 PM

I would have left and come back another day. Nothing is worth wasting that amount of time waiting in line.

Flag Reply +24 rate up
ktz1017 June 16 2014 at 12:27 PM

Here's a solution...leave...I am not standing in ANY line for 2.5 hours or even 1.5 hours, or even .5 hours....if there is a problem that is going to take more than a half hour to fix I'll come back another day. It's not worth the annoyance, irritation and fatigue of standing in a line for that long. People! You DO have a choice you know.

Flag Reply +22 rate up
1 reply
hackitoff ktz1017 June 16 2014 at 8:42 PM

that's why i very seldom shop at Walmart. the store closest to me - very few open checkout lines and those that are have long lines. What the store needs is at least one line for 10 items or less.

Flag Reply +1 rate up
cgssnavickas June 16 2014 at 12:39 PM

Anyone who would stand in line for over a half hour needs to get a life.

Flag Reply +15 rate up
2 replies
kpsra cgssnavickas June 16 2014 at 3:20 PM

Dont go to Disney then..lol

Flag Reply +5 rate up
2 replies
Nanu-Nanu kpsra June 16 2014 at 5:29 PM

Disney is no longer fun. Their costs are to high and there are many other amusement parks in the area. Disney is no longer an American company but more of a Company that wants world recognition.

Flag +4 rate up
STAN kpsra June 16 2014 at 7:35 PM

Couldn't pay me to go to disney ad target is a very close second.

Flag +3 rate up
mdennish cgssnavickas June 16 2014 at 11:27 PM

10 minutes is too long!

Flag Reply +2 rate up
petpetdon June 16 2014 at 1:25 PM

In line for two and half hours? This proves just how stupid some people really are.

Flag Reply +11 rate up
1 reply
coopdabomb petpetdon June 16 2014 at 4:58 PM

You're just getting it now. Thats what I thought right after the re-election.....

Flag Reply +2 rate up
1 reply
juls426q coopdabomb June 16 2014 at 7:35 PM

Politics always finds it's way into every conversation, huh? Since you brought it up, I was thinking the same thing about stupid people when Bush was elected(or was he?), then re-elected.......man we almost didn't HAVE a country after those 8 years!!!!!!!!
Now back to the stupid people at Target..............

Flag +5 rate up
T Rock June 16 2014 at 12:43 PM

I had to wait a few minutes for my subway sub yesterday because they only had one employee there but who waits 2 1/2 hours at target? I guess since most were staring at their phones the whole time they didn't even realize it was that long a wait.

Flag Reply +5 rate up
rb June 16 2014 at 1:23 PM

2 and half hours? I would have left items in the cart and been out the door.

Flag Reply +5 rate up
1 reply
STAN rb June 16 2014 at 7:53 PM

I wonder why the W store doesn't have all these problems?
The areticle doesn't mention whether it was everything or just the cards.That's one of the problems we face these daysbecause items no longer have real price tags on them for the most part so they can't hand enter them because the prices are not known.In many cases the price is nowhere to be found unless you take it to a price scanner (only if your in target) due to lax inspectors not enforcing pricing laws.
Here's a thought,once you have decided to go by chinese instead of US made why bother going to W or T when you get most of it at the dollar store for a LOT less?

Flag Reply 0 rate up
joehennes June 16 2014 at 12:34 PM

Anyone who stood in line for 2.5 hours instead of going home and coming back the next day... yeah.

Flag Reply +5 rate up
Estelle June 16 2014 at 1:03 PM

You're at Target for God's sake. Who the Hell would wait in line for 2 1/2 hours to check out at TARGET! Morons.

Flag Reply +5 rate up
breid2 June 16 2014 at 1:42 PM

unreal...how stupid can shoppers be ?

Flag Reply +4 rate up
2 replies
cigary43 breid2 June 16 2014 at 6:58 PM

Really....you actually can ask that question?

Flag Reply 0 rate up
STAN breid2 June 16 2014 at 7:55 PM

You really need to ask that question?

Flag Reply 0 rate up
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