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JetBlue apology to mom underscores bad week for airlines

JetBlue Apologizes For Not Letting Child Use Restroom
NEW YORK (AP) - A hollering, agitated passenger who ignored pleas to calm down spurred a pilot to divert a New York-to-Las Vegas JetBlue plane to Detroit over the weekend, according to the airline and a passenger's video.

Flight 211 was headed west from New York's Kennedy Airport when the passenger became unruly, and the captain decided to land in Detroit at around 8:30 a.m. Saturday out of "an abundance of caution," JetBlue Airways Corp. said in statement Sunday.

FBI Detroit spokesman David Porter said it's unknown whether the man will face criminal charges, but said the episode "did not rise to the level of threatening the aircraft." He said, "Flight attendants were able to get a handle on the situation relatively quickly."

Passengers said the outburst erupted suddenly.

"All of a sudden, this guy who was sleeping just woke up out of nowhere and started flipping out," Mark Verity told ABC.

Passenger video obtained by ABC News shows a man in a window seat standing, gesticulating and shouting, his remarks unclear.

"Dad, stop it!" a female voice exclaims as the man lurches toward the aisle, where flight attendants subdued him and restrained him with plastic hand ties.

Authorities in Detroit took him into custody, JetBlue said. Porter said that he couldn't discuss the man's whereabouts Sunday but that he wasn't in FBI custody.

After about two hours in Detroit, the plane went on to Las Vegas, arriving at around 11:30 a.m., JetBlue said.

The episode unfolded five days after a woman was nearly kicked off a JetBlue flight after her 3-year-old daughter urinated in her seat because the flight crew wouldn't let her use the bathroom while the plane was on the tarmac in New York, according to an account the mother gave Boston's WBZ-TV.

The woman, Jennifer Deveraux, said that when she got up to clean the mess, a flight attendant reported her to the pilot, who announced that the Boston-bound plane was returning to the gate to bring an out-of-order passenger to security officials. She said she ultimately was allowed to stay aboard.

JetBlue later apologized, she said; the airline said employees would undergo sensitivity training, the station reported.

It has been a busy few days for airplane mishaps. A Florida-to-Connecticut JetBlue flight was diverted to Kennedy on Sunday after a mechanical warning light went on, and an Allegiant Air flight Friday from Las Vegas to Missoula, Montana, landed in West Wendover, Nevada, because of a hydraulic system warning light. Both planes landed safely, with no injuries.

A Delta Air Lines ramp worker was injured Friday evening responding to an engine fire in a plane parked at New York's LaGuardia Airport after all its passengers had disembarked; the airline said the worker was doing well.

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GB June 15 2014 at 8:53 PM

Since 9/11, airlines act as if passengers are their prisoners. It starts as soon as you enter the airport. That is why I refuse to fly anymore. They charge extra for everything except breathing and I suppose that isn't far off. The TSA is made up of perverts who want to feel up everyone including children and one word of protest and it's off to the interrogation room.

Flag Reply +48 rate up
10 replies
bodilyc June 15 2014 at 9:53 PM

I believe that the flight crew have the ability to handle situations differently, but often choose not to. A crew member can stop an issue from escalating and spiraling out of control, just by the manner in which they speak to someone. Instead, sadly, many crew members exasperate situations and then there becomes a legitimate need to involve authorities. Flight crew should be trained less on how to serve drinks and more on how to defuse a potential hostile situation. Understanding human interactions in stressful circumstances, and of how to best calm someone down (before they loose control) this would stop many of these incidents. However, when we think we have the power to control a 3 yr old human body who's biology is prompting them to have to urinate, or indeed ANY human who desperately needs to go the bathroom and are unable to hold it any longer, we have simply lost all perspective. I am former flight crew and I know for a fact that many hostile events could be avoided.

Flag Reply +42 rate up
8 replies
JoBeth June 15 2014 at 9:23 PM

My Lord, such humanity. The child was three years old and by the looks of the mother and the child, little girl was very well trained. It can happen and it did, AND, no reason for the flight crew to go overboard with authority. I have seen it happen time and again.

I applaud the mother for trying to clean up after her little girl was left high and dry......Punn....The longer the flights the worse so many of the crew become irritable.and if this happens the passengers become uneasy. Send them all back for sensitivity training..........Got It? Get it.

Flag Reply +35 rate up
7 replies
mociambz June 15 2014 at 8:24 PM

its actually about a stupid mother that didnt potty her child before she got on the plane

Flag Reply +28 rate up
46 replies
torp8r June 15 2014 at 9:23 PM

We humans can be idiots. Give some people a little power and it can go right to there head. Sad

Flag Reply +27 rate up
1 reply
Nixa Reyes torp8r June 15 2014 at 11:36 PM

torp8r-Thanks for your comment,i have used it ever since I was younger.Bless you :)

Flag Reply +2 rate up
lv2213frs June 15 2014 at 8:32 PM

Mom, diaper your small child when flying, silly girl. That way you won't have to cause everyone else to suffer due to your incompetence.

Flag Reply +20 rate up
15 replies
Dale June 15 2014 at 9:30 PM

A couple months ago I was flying Phoenix to Orange County and during our layer I had something bad to eat at one of the restaurants. I knew when I sat down I was not going to make take off. After we were all belted up I got up and just went to the bathroom. Since its back there with the flight attendants I asked if it was okay and they let me do it. Trust me- it was better for everyone that they did!

Flag Reply +18 rate up
d1anaw June 15 2014 at 9:31 PM

This is why I refuse to fly anymore. They have given flight crews and the TSA too much power and they abuse it on a regular basis.

Flag Reply +18 rate up
2 replies
maternatura d1anaw June 15 2014 at 10:21 PM

Me too.

Flag Reply +5 rate up
mary kay and tp d1anaw June 16 2014 at 9:00 AM

How many aircraft have been hijacked and flown into buildings since the tsa was established...just asking?

Flag Reply +2 rate up
1 reply
d1anaw mary kay and tp June 16 2014 at 2:59 PM

It doesn't justify treating people who are paying for a service like they are criminals. And it doesn't justify bullying and beligerence. Even the off duty pilot who saw the whole thing said the flight attendent was out of line. Next?

Flag +2 rate up
Lee Burnham June 15 2014 at 11:32 PM

we need high speed monorail connecting all major cities. think about it - the project would send our economy into high drive and who would not love to see the country when they travel...

Flag Reply +14 rate up
6 replies
jbaer10314 June 15 2014 at 8:25 PM

How do some of these people find their way out of bed in the morning?

Flag Reply +13 rate up
1 reply
t.martorano jbaer10314 June 15 2014 at 10:29 PM

They don't, just roll over and grab the Laptop.

Flag Reply +6 rate up
1 reply
Nixa Reyes t.martorano June 15 2014 at 11:42 PM

t.martorano_ Hey that's what I do,you watching me? LMAO

Flag +3 rate up
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