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Waffle House waitress denied $1,000 tip, but it all works out in the end

Waffle House Waitress Denied $1,000 Tip From 'Hero' Customer

It should've been a heartwarming story right from the start - a North Carolina Waffle House waitress received an extremely generous tip from a good Samaritan during one of her shifts last month.

According to WTTE "Shaina Brown was given a $1,000 tip on Mother's Day. ​But the single mother of three's excitement didn't last long, and that's because the manager told her the restaurant doesn't accept extremely large tips on debit cards."

WTVD reports the mysterious generous tipper decided to leave Brown that huge chunk of change because he was impressed by her kindness and warm personality.

"He was like, 'I'm going to bless you tonight, I'm going to bless you.' And I didn't think nothing of it," Brown said.

When Brown saw the man write $1,500 on the tip line of his check, she says she couldn't believe her eyes.

According to The Charlotte Observer, the unnamed good Samaritan's only condition was that Brown share $500 with a customer sitting at a table nearby. Brown says she was completely willing to fulfill the man's request - but Waffle House stepped in before she could.

WTVD says Waffle House's policy prevents customers from leaving large tips on credit or debit cards in case the customer decides to dispute the charge or ask for a refund later on.

This didn't sit well with Brown, who The Charlotte Observer says has a car in desperate need of a new transmission.

More major tips:

Brown told WTVD, "It wouldn't be no different if he landed cash on the table, and the manager came and snatched it off the table and said, 'You can't have this,' you know?"

Massive tips from generous customers have become fairly common in U.S. restaurants and bars recently.

But as Think Progress points out, these acts of kindness mask a huge problem in the service industry - establishments are only required to pay tipped workers $2.13 an hour - leading to higher poverty rates among restaurant workers.

Thankfully, someone tipped off the mystery tipper to Brown's predicament, and he sent her a check for $1,000. Brown says she knows who the anonymous man is, and she's extremely grateful to her "hero."

Join the discussion

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d1anaw June 10 2014 at 3:29 PM

They should just pay their servers regular wages and do away with tipping all together. That would resolve a lot of problems.

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42 replies
revivalman June 10 2014 at 3:24 PM

Have always been a big Waffle House fan, but I think they just lost my business. Some rules are made to be stupid. Their "no big tip" rule is one of them.

This also brings up something a friend who worked as a waitress told me: "Always tip the waitress in cash." Too many restaurants cheat their servers out of money..

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25 replies
rickabaugh67 June 10 2014 at 3:28 PM

I fully understand the position of the "Wafflehouse" as the store would be on the hook for the amount if it was disputed. THAT BEING STATED!!! I routeinly leave 40 or 50 dollars for our waitress' as they are SCREWED by the 2.00-3.00 pay scale they are forced into, If our Denny's check is 25.00 I round up to 100.00 as I can if the staff is kind and courteous, some are not and I still leave a generous tip as WE ALL HAVE A BAD DAY AT TIMES!!!. Some waiting staff WORK EXCEPTIONALLY HARD ONLY TO BE GIVEN VERY LITTLE reward, that "wafflehouse" manager should have explained their position to the customer and NOT SCREWED the employee again. God Bless her as her hard word and kind gestures paid off for her in this gentleman's kind act. I hope she pays the act forward. I enjoy picking up the check for a few tables at Denny's (my little boys favorite stop), just to make some ones day.. God Bless and have a great day folks....

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50 replies
maidmore June 10 2014 at 3:28 PM

Most of the people posting here apparently have no clue how the credit card processors work. The manager was correct in what he said could happen. Waffle House has to give the waitress the $1500 up front and wait until the card processes. Then, as the manager said, have to refund the money if the customer disputes and wins. It worked out and the report should be faulted for how they played it.

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19 replies
merkle5783 June 10 2014 at 3:46 PM

Lovely idea. To play devil's advocate, what if the card was stolen? What if the customer decided to dispute the charges, saying they were fraudulent? I am with the manager. The restaurant would be out the $1500. If you really want to give a huge tip, bring cash or go get cash and bring it back. The part about having to give $500 of it to another customer should set off warning bells. Smells like some kind of scam to me.

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26 replies
alspoolhall June 10 2014 at 3:20 PM

That Waffle House manager is a liar and a jealous one at that. Good for Ms. Brown that she got her big tip. Will not frequent any Waffle House Restaurants.

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20 replies
Shamalchamage June 10 2014 at 3:13 PM

Waffle House should be ashamed of themselves. Used to eat there No More.

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4 replies
Shawn June 10 2014 at 3:18 PM

It was none of that managers business. If thats what nice gesture the guy wanted to do, then so be it.

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5 replies
gerbersmail June 10 2014 at 3:15 PM

What a bunch of BS! I call out to all patrons to boycott this restaurant.

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16 replies
KrushKrills June 10 2014 at 3:13 PM

**** the waffle house

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3 replies
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