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US Airways investigating pornographic tweet sent to complaining customer

US Airways Tweets Out VERY NSFW Photo Of Woman With Toy Plane

By Curtis Skinner

(Reuters) - US Airways said it was investigating a pornographic tweet on Tuesday sent on its Twitter account in response to a customer complaint about a flight delay, which went viral on social media.

US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways.

By Tuesday morning, the apology had been retweeted nearly 13,000 times and social media was flooded with jokes and gripes about the image.

Anderson said US Airways, part of American Airlines Group Inc, was investigating the mishap. So far it has determined that the photo was originally posted to its Twitter feed by another user, but was inadvertently included in its response to the customer.

"We apologize for the inappropriate image we recently shared in a Twitter response," Anderson said in an emailed statement.

"We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future," he said.

US Airways tweeted the photo to the Twitter alias @ElleRafter, according to an archived image of the tweet, which has since been deleted.

The customer, whose @ElleRafter Twitter page includes the tag line "(Complaining) several times a year since 2009," did not immediately respond to request for comment.

The @ElleRafter Twitter page's timeline includes a raft of consumer criticisms, ranging from UPS drivers who failed to knock on the door when dropping off packages, to the restaurant chain Red Robin failing to offer honey mustard, to the Portland Police Department's lax enforcement of crosswalk safety.

The most recent grievance appeared to be about Sunday evening's US Airways flight 1787 from Charlotte, North Carolina to Portland, Oregon. According to FlightAware.com, which tracks air traffic, the plane departed about an hour late.

(Reporting by Curtis Skinner; Editing by Barbara Goldberg and James Dalgleish)

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Dr. Cal Harris April 15 2014 at 11:17 PM

Every organization has nutcases in it. This is a reflection of that localized cell of US Airways management and training.

I would hold the individual that did this responsible.

Flag Reply +1 rate up
photocountry April 16 2014 at 6:46 AM

SORRY? What will happen to the person that sent the image to a customer?

Flag Reply +1 rate up
frankc354 April 16 2014 at 6:37 AM

It is said that pictures speak louder than words, in this case no pictures, no story !!

Flag Reply +3 rate up
1 reply
heart2survive frankc354 April 16 2014 at 7:14 AM

Frank, the darn thing is all over the net, in fact AOL's Huffington Post had it yesterday...some comments were funny, some were distasteful. There is no excusing ANY person who works for the airlines to have a photo like that on their work computer. I wonder how they are enjoying the long line at the unemployment department. Any messages sent to or from a companies internet...has a record to refer to. Shame on the idiot who first did this...and then secondly didn't have the courage to tell the truth that they did it, and NOT by accident. You simply just don't send either an attachment or a jpeg with in the body of an e mail...that is a mistake. You have to physically do it, so stop whomever this idiot was denying it somehow got sent to this womans twitter feed..if you do something stand up and take whatever consequences result.

Flag Reply 0 rate up
Brian Workman April 15 2014 at 8:06 PM

SO=AOL- HB THINKS THIS IS NEWS!?!?

Flag Reply +10 rate up
1 reply
Kate Brian Workman April 15 2014 at 8:24 PM

It is certainly news when a major corporation sends a pornographic response to a customer complaint.

Flag Reply +4 rate up
Hello April 16 2014 at 6:32 AM

The headline said they were probing the incident, isn't that what got us here in the first place; too much probing? Seriously, I don't think computers / networks will ever be safe. This is yet another example of how hackers will never be stopped, just delayed.

Flag Reply +2 rate up
azollo3661 April 16 2014 at 6:24 AM

Wheres the pic?

Flag Reply +3 rate up
1 reply
heart2survive azollo3661 April 16 2014 at 7:14 AM

At this time you can now find it on youtube. euuu...

Flag Reply 0 rate up
DOUG April 15 2014 at 10:41 PM

This loser is nothing more than a whiner seeking his 15 minutes. Seems he complains about everything just to get attention. Guess mommy didnt show enough attention as a child. What a dork....

Flag Reply +5 rate up
Buckingham's April 15 2014 at 9:22 PM

I need to see the photo to make a fair judgement.

Flag Reply +6 rate up
proteus12544 April 16 2014 at 1:13 AM

Clearly it was not appropriate to send something pornographic to her but she seems to be a professional complainer. At some point it gets old. I'm sure she will get some sort of a payday for this.

Flag Reply +6 rate up
2 replies
stevfrly proteus12544 April 16 2014 at 1:41 AM

It's been that way for 15+ years, here's your sign.

Flag Reply +1 rate up
jimpiotrowski proteus12544 April 16 2014 at 2:41 AM

If they sent the picture to her....they should have sent a picture with the plane in her Butt cheeks, to represent her being a pain in their A*S.....
Now that would have had more meaning....

Flag Reply +7 rate up
irondiesel58 April 16 2014 at 1:10 AM

Has the flag on the planes always been white only or ever since anything American is bad for out of the country flights? Kind of seems like giving in to terrorists.

Flag Reply +3 rate up
1 reply
TB01 irondiesel58 April 16 2014 at 2:04 AM

That's been part of US Airways' logo for almost 20 years--doesn't have anything to do with giving in to terrorists. Just matches the overall color scheme of their planes.

Flag Reply +2 rate up
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