Tuomey Healthcare to Roll out Amcom's Critical Test Results Management Solution Hospital-Wide

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Tuomey Healthcare to Roll out Amcom's Critical Test Results Management Solution Hospital-Wide

  • Tuomey improves patient discharge times by 11 percent with the Amcom Critical Test Results Management (CTRM) solution in the emergency department and is expanding use hospital-wide
  • Amcom's CTRM solution enables Tuomey to meet the Joint Commission's guidelines for efficient critical test results communication

MINNEAPOLIS--(BUSINESS WIRE)-- Amcom Software, Inc. today announced Tuomey Healthcare is rolling out the Amcom® Critical Test Results Management (CTRM) solution hospital-wide to speed the critical test results communication process and improve patient care. The Sumter, S.C.-based organization decided to expand its use of Amcom CTRM due to the positive staff feedback and results achieved in the emergency department. Tuomey has seen a significant improvement in patient discharge times. This is possible because the system notifies the appropriate staff quickly when test results are available and can quickly update patients' electronic medical records.

"Because Amcom CTRM works so well in our emergency department, the next logical step is to roll out the system hospital-wide and improve workflows and efficiencies in other departments," said José Bennett, PACS Administrator, Tuomey Healthcare. Another reason to expand is to simplify reporting and streamline escalation to ensure compliance with the Joint Commission's guidelines on efficient critical test results communication. With any abnormal test result, the system will escalate the notification if a physician is unable to respond in a timely manner. All messages are HIPAA-compliant and reported with a full audit trail. This allows Tuomey staff to easily look up all communication between Radiology and a specific department, as well as note any violations.

The system significantly saves time and improves communication between radiologists and physicians. Prior to using Amcom CTRM, radiologists spent substantial time tracking down physicians to communicate abnormal patient test results. Today, Tuomey relies on the Amcom system to get the message to the right person at the right time. Radiologists no longer waste time closing the loop on a critical test result, which has led to increased staff satisfaction. "The Amcom system has been very effective," Bennett said. "I barely pay attention to it anymore because it's always working. Staff love that we've cut out the phone tag and wasted time."

"We are pleased to see Tuomey roll out the Amcom CTRM solution to other areas of the hospital," said Colin Balmforth, President, Amcom Software. "It's a perfect example of what the solution was designed to do: speed up the critical test results communication process in a way that improves patient safety and care while reducing costs."

About Tuomey Healthcare
For almost 100 years, Tuomey has been synonymous with quality healthcare in the Sumter, S.C. area. After a century of change and progress, this multifaceted healthcare system meets the needs of the community through acute care, outpatient services, and a comprehensive health promotion and disease prevention program. The healthcare system is anchored by Tuomey Regional Medical Center, a 301-bed institution accredited by The Joint Commission and delivering the industry's most advanced technological care with an even higher level of patient consideration. In fact, Avatar International and Press Ganey have both honored Tuomey with some of their highest awards for Exceeding Patient Expectations and Patient Satisfaction.

About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (NAS: USMO) , connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935, go to http://www.amcomsoftware.com or find us on Twitter @AmcomSoftware.

Amcom is a trademark of Amcom Software.

Amcom Software, Inc.
Jill Fryklund, 952-230-5363

KEYWORDS:   United States  North America  Minnesota  South Carolina


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