CSG International Expands Mobile Self-Care Channels

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CSG International Expands Mobile Self-Care Channels

New Capabilities Improve the Customer Experience and Promote Customer Loyalty

ENGLEWOOD, Colo.--(BUSINESS WIRE)-- CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of software and services-based business support solutions that help clients generate revenue and maximize customer relationships, today announced that it has added new mobile self-care channels to its Precision eCare® solution to help broadband operators deliver a consistent and high-quality subscriber experience across multiple channels.

CSG's Precision eCare suite supports more broadband subscribers in North America than any other solution available today. While many cable and satellite operators have introduced content-centric mobile applications, few have integrated key customer care functions to drive subscriber loyalty. To meet that need, CSG built enhancements to the suite that offer end-to-end mobile care, including support for real-time order capture, automated new-service requests, change-of-service functions, and more.

"CSG provides more ways for broadband operators to connect with subscribers than anyone else in the industry," said Sean Brown, senior vice president of product management at CSG International. "Today's multiscreen, multitouch world requires operators to offer care when, where, and how the customer desires. Our mobile-care capabilities help create a leading-edge customer experience."

Recent Precision eCare milestones include:

  • Digital mailbox. CSG built a paperless ecosystem that incorporates a secure digital version of postal mail to provide a combination digital mailbox and filing system based on a subscriber's street address.
  • Paperless billing. CSG's Precision eCare suite enables clients to increase paperless billing adoption rates by as much as 27 percent, which improves payment cycles, cuts costs for billing-related inquiries, and bolsters customer loyalty.
  • Self-service. Today, more than 10 million broadband subscribers use CSG's eCare platform to order service, address customer care issues, and manage digital billing across mobile and other devices.

CSG Systems International, Inc.  ( NASDAQ:CSGS ) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, France Telecom, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.

CSG International
Public Relations
KC Higgins, +1 303-434-8163
Investor Relations
Liz Bauer, +1 303-804-4065

KEYWORDS:   United States  North America  Colorado


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