Veterans United Home Loans Wins Interactive Intelligence Innovator Award

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Veterans United Home Loans Wins Interactive Intelligence Innovator Award

Innovator Award received for large-scale cloud communications deployment and customized apps that result in streamlined operations, increased reliability, and improved customer service

INDIANAPOLIS--(BUSINESS WIRE)-- Veterans United Home Loans has won the 2013 Innovator Award from Interactive Intelligence Group Inc. (NAS: ININ) , a global provider of unified IP business communications software and services.

The Innovator Award is given each year to the Interactive Intelligence customer that has shown the most unique and forward-thinking application of the vendor's all-in-one IP communications software suite.

Veterans United received the award for its large-scale deployment of the cloud-based Interactive IntelligenceCommunications-as-a-Servicesolution, which today supports more than 1,300 users located in 22 states.

As part of its cloud solution, Veterans United deployed the Interactive Intelligence Interaction Edge device, which was designed to simplify IT management and reduce costs by combining the functionality of a gateway, media server and SIP proxy appliance.

"The magnitude and speed of the Veterans United Interactive Intelligence CaaS deployment were incredibly impressive," said Dr. Donald E. Brown, Interactive Intelligence founder and CEO."Adding to that was its innovative use of our Interaction Edge device to create a first-of-its-kind 'site-within-a-site' model for maximum redundancy."

"We created a unique deployment model for Interaction Edge that enabled us to segment our contact center within a larger building so in the event of a secondary server failure our inbound lines remain operational," said Gary Lee, Veteran United's chief technology officer. "Combined with our customization of the system's auto-attendant that enabled us to map our overlapping three digit extensions to our new four digit plan, we've been able to assure customers fast, efficient and reliable service."

Veterans United further improved service using the Interactive Intelligence CaaS solution to create custom voicemail reporting capabilities.

"We created an automated voicemail response monitoring system that generates custom reports, including nightly reports that are sent to team leaders as desired," Lee said. "This lets us respond to veterans and service members as quickly as possible to meet their needs."

"To us, the ultimate measure of technology innovation is a superior customer experience," Brown said. "Veterans United has demonstrated such innovation by replacing a tangle of telephony systems with a single cloud solution to streamline its IT operations, increase reliability, and gain greater insight into customer behavior."

About Interactive Intelligence
Interactive Intelligence Group Inc. (NAS: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications

KEYWORDS:   United States  North America  Indiana  Missouri


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