Mall Shoppers Cite "More Experiences" as Reason to Shop More Often, Glimcher Retail Monitor™ Finds

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Mall Shoppers Cite "More Experiences" as Reason to Shop More Often, Glimcher Retail Monitor™ Finds

  • 4 out of 5 Americans prefer to shop with someone
  • Primary reason people shop at the mall is the "ability try on clothes and accessories"
  • Only 14% of Americans participate in "showrooming" on a regular basis

COLUMBUS, Ohio--(BUSINESS WIRE)-- Glimcher Realty Trust (NYS: GRT) , one of the country's premier retail REITs, today released its findings on mall shopping trends with the launch of the Glimcher Retail Monitor™, the first in a series of periodic surveys on the behavior of shoppers in today's changing environment. The inaugural survey was designed to understand why people come to the mall. Experiences, like dining out, watching a movie or participating in community events, continue to be the main reasons people prefer the mall to online shopping.

According to Michael P. Glimcher, Chairman of the Board and CEO of Glimcher, "The way consumers enjoy the mall has changed. Today, the mall is a destination, offering more than just retail. While shopping will always be the primary reason people go to the mall, the survey supported our notion that going to the mall is about the experiences - whether that's having a salad and a glass of wine with your girlfriends or enjoying a movie on a Friday night. People want a mix of retail, restaurants and entertainment."

"Experience Retail TM "

Results of the Glimcher Retail Monitor show that shopping at the mall is a social experience. According to the survey, 81% of Americans shop with someone. Further, despite today's time-deprived culture, the survey showed people are willing to drive up to 30 minutes to get to the mall and stay 1 to 5 hours at the mall on a monthly basis.

In addition to experiences, the mall continues to be the central gathering place in almost every community. Farmer's markets and live music were among the top events shoppers would like to see on a more regular basis at the mall, followed by community events and classes. Similarly, 52% of people surveyed said if stores offered more experiences like yoga classes, cooking demos or workshops, they would visit the mall more frequently.

"Boundary-less Retail"

Half of all shoppers surveyed prefer to shop both at the mall and online, and nearly 30% of respondents shop exclusively at the mall. Interestingly, despite being tech-savvy and daily social media users, only 20% of Americans shop exclusively online and even fewer regularly participate in showrooming or the process of shopping in stores to see the merchandise but purchasing the product online.

Results of the survey further indicated that online shopping continues to grow but cannot compete with malls, which are still preferred because of their ability to offer a tactile experience in a social context. The ability to try on clothes and accessories (74%), the shopping experience (55%) and store variety (49%) were cited as the primary reasons for shopping at the mall. The mall also affords shoppers the ability to buy it today and wear it today.

Survey respondents indicated that a greater variety of stores (65%) is the number one thing that would get them to the mall more frequently, followed by more sit-down restaurants, department stores and entertainment options. Additionally, when asked about their favorite store at the mall, variety was most frequently listed as the top attribute. When you combine the duration and frequency of visits to the mall with the social atmosphere, it is evident mall owners should be looking closely at variety: variety of experiences at the center, variety of stores within the center and even variety of merchandise carried by their tenants.

"The Glimcher Retail Monitor survey findings show consumers seek an all-around shopping experience. From the moment they enter the mall, consumers begin to enjoy the tactile experiences, ambiance of the environment and aromas of the stores and restaurants," said Dr. Marianne Bickle, director of the University of South Carolina's Department of Retailing. "Malls of the 21st century should provide a balance of entertainment and shopping experiences. As our study demonstrates, the components required to bring in foot traffic include planned entertainment, communication, variety and commitment."

For more information about the study, visit


This survey was conducted online by C&T Marketing Group on behalf of Glimcher Realty Trust from April 11-12, 2013 among 3,344 adults ages 18 and up. An expert on retail and consumer behavior, Dr. Marianne Bickle, director of the University of South Carolina's Department of Retailing, consulted on the project.

About Glimcher Realty Trust

Glimcher Realty Trust, a real estate investment trust, is a recognized leader in the ownership, management, acquisition and development of retail properties, including mixed use, open-air and enclosed regional malls as well as outlet centers. Glimcher owns material interests in and manages 29 properties with total gross leasable area totaling approximately 21.6 million square feet.

Glimcher Realty Trust's common shares are listed on the New York Stock Exchange under the symbol "GRT." Glimcher Realty Trust's Series G, Series H, and Series I preferred shares are listed on the New York Stock Exchange under the symbols "GRTPRG", "GRTPRH," and "GRTPRI" respectively. Glimcher Realty Trust is a component of both the Russell 2000® Index, representing small cap stocks, and the Russell 3000® Index, representing the broader market. Glimcher® is a registered trademark of Glimcher Realty Trust.

Visit Glimcher at:

For Glimcher Realty Trust
Julia Bonner, 917-675-6248
Glimcher Realty Trust
Karen Bailey, 614-887-5847

KEYWORDS:   United States  North America  Ohio


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