Routine Technology Problems Drive Huge Losses in Productivity for Employees, Companies and Countries

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Routine Technology Problems Drive Huge Losses in Productivity for Employees, Companies and Countries

New global survey on "IT Friction" reflects a negative annual impact exceeding $100 billion for Fortune 100 companies alone, potentially trillions in global GDP

HOUSTON--(BUSINESS WIRE)-- A first-of-its-kind survey of the global workplace reveals that the cost of routine IT issues experienced by workers and businesses has reached crisis proportions, negatively impacting employee and company productivity - and by extension shareholder value and national economic performance - to an extent not previously understood.


Enterprise technology leader BMC Software (Nasdaq: BMC) asked top analyst firm Forrester Research to examine the issue of "IT friction" in the workplace. The result was a global survey and report entitled, "Exploring Business and IT Friction: Myths and Realities."

In response to this workplace crisis, BMC launched BMC MyIT, the revolutionary new enterprise software application that provides personalized assistance to employees experiencing IT issues (see the demo). Major global leaders in the energy and financial services are among the first to adopt MyIT, a move that will allow their employees to take personal control over the delivery of the technology services and information they need - anytime, anywhere, from any device.

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended March 31, 2013, BMC revenue was approximately $2.2 billion. www.bmc.com

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2013 BMC Software, Inc.



Editorial contacts:
Ann Duhon
BMC Software
Direct: 713-918-3201
Mobile: 713-562-8817
ann_duhon@bmc.com
or
Jim Larkin
W2O Group
Direct: 646-664-4728
Cell: 203-526-7457
jlarkin@w2ogroup.com

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