CSG Evolves Integrated Charging and Policy Capabilities
CSG Evolves Integrated Charging and Policy Capabilities
CSG ICP 2.0 Provides a Platform for Revenue-boosting Enhancements and a more Powerful Customer Experience
ENGLEWOOD, Colo.--(BUSINESS WIRE)-- CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of software and services-based business support solutions that help clients generate revenue and maximize customer relationships, announces CSG Integrated Charging and Policy (ICP) 2.0.
CSG ICP 2.0 is the newest version of the company's integrated online charging and policy management solution, designed to help Communications Service Providers (CSPs) optimize network traffic and empower consumers to control the access to and quality of their digital communication services. The solution enhances the consumer experience while leading to revenue generation opportunities for the CSP.
Based upon its successful history of delivering real-time convergent charging solutions, CSG has extended the integration of online charging and policy management to address consumers' increasing expectations for flexibility in how they use communication and entertainment services. Key features include support for the use of parental controls, mobile tethering, managing bill shock, and setting defined usage and spending limits and notifications.
In this latest release, CSG has also expanded the core charging and policy solution's network and control scenarios available out of the box, to enable CSPs to roll out new offers in an agile and flexible manner. Most recently, CSG successfully proved the benefits of this approach with one of Europe's leading multi-country telecom operators, illustrating that charging, when used alongside policy, can manage network usage while growing revenue.
When policy and charging are combined, solutions for managing flexible customer consumption caps, and enabling choices for monetary top-ups, quality or speed upgrades/downgrades become possible. CSG ICP 2.0 enables these scenarios in an adjunct fashion to the CSP's existing systems through an interoperable, standards-based framework.
"Policy management has become a vital tool for CSPs to manage and maintain control of network bandwidth. Increasingly, CSPs are recognizing the need to add a combined charging and policy solution to increase revenue as well as offer network control," said Sean Brown, senior vice president of product management at CSG International. "For maximum efficiency, policy and charging must be tightly integrated to deliver a better consumer experience while also offering operational and network monetization advantages for the CSP."
"The idea of combining policy management and on-line charging functionality is not new, indeed, the potential benefits in terms of data service monetization and improved customer experience through intelligent bandwidth control have been known for a while," says Peter Dykes, Senior Analyst at Informa Telecoms & Media. "What has become clear over time however is that in order to fully realize these benefits and at the same time enable sufficient flexibility to exploit new revenue opportunities, policy and on-line charging must be tightly integrated and the addition of new functionality should be a quick and simple 'off-the-shelf' process. These features are rapidly becoming a must-have for CSP's looking to monetize data services and at the same time keep their customers happy."
With CSG ICP 2.0, CSPs can realize faster time to market and monetization of new services on advanced networks using new pre-configured use cases that support multi-device plans and tethering plans out of the box. In addition, the solution offers an enhanced consumer experience and personalization through the ability to offer targeted add-on products that consumers are willing to pay for such as bandwidth turbo boost. CSPs can easily manage multi-device plans with shared quota and benefits across multiple smartphones and tablets within a single account.
CSG ICP 2.0 will also provide key capabilities to European CSPs who must comply with the European Union's new Local Breakout legislation which will come into effect in 2014.
The solution is fully convergent, supporting any type of payment method on fixed and 2.5G, 3G and 4G/LTE mobile networks and is available today. For more information, please visit: http://www.csgi.com/products/revenue-management/charging-and-policy.
About CSG International
CSG Systems International, Inc. (NAS: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 30 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.
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