Virgin America Tops List of Best Airlines; United Ranks Last
The report ranked the 14 largest U.S. airlines based on on-time arrivals, mishandled bags, consumer complaints and passengers who were bought tickets but were turned away because flights were over booked.
Airline performance in 2012 was the second highest in the 23 years that Wichita State University at Omaha in Nebraska and Purdue University in Indiana have tracked the performance of airlines. The airline's best year was 2011.
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