Jacada Solutions Selected by Puerto Rico Medicare Advantage Plan Provider

Before you go, we thought you'd like these...
Before you go close icon

Jacada Solutions Selected by Puerto Rico Medicare Advantage Plan Provider

Healthcare Insurance Provider to Ensure Regulation Compliance and Consistent Customer Experience by Utilizing Jacada Technology

ATLANTA--(BUSINESS WIRE)-- Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a leading Medicare Advantage plan provider in Puerto Rico to provide desktop, agent scripting, and workflow enablement solutions. Jacada's award winning Agent Scripting and Agent Desktop solutions have been chosen to provide a unique Agent and Member experience throughout the organization's inbound call center and back-office, while enhancing regulation compliance and consistent customer experience. Plans are to continue deployment of Jacada solutions into the outbound call segment in a second phase.


"Jacada is honored to have been selected to be the core desktop, workflow, and scripting provider," said Guy Yair, Co-CEO, Jacada. "The group has selected a comprehensive set of customized Jacada contact center solutions designed to enhance both the customer and agent experience. We are happy to add this to our recent deals in the healthcare insurance space, as we help these companies address the growing demand for better service and compliance with new government regulations and policies."

Jacada solutions help ensure that critical knowledge is presented to customer service representatives at just the right time and just in the right context to ensure industry regulation compliance and uniformity of processes. In a similar fashion, back-office operations also benefit from the Jacada solution as it provides just-in-time guidance and knowledge necessary to streamline these customer supporting activities. As the insurance group continues its initiatives aimed at highlighting proper and respectful treatment to people of advanced age, Jacada continues its commitment to delivering the tools and solutions that support these efforts.

About Jacada

Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.



Jacada, Inc.
A. Lee Judge, 770-776-2326
Marketing Programs Manager
ljudge@jacada.com

KEYWORDS:   United States  North America  Georgia

INDUSTRY KEYWORDS:

The article Jacada Solutions Selected by Puerto Rico Medicare Advantage Plan Provider originally appeared on Fool.com.

Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

Copyright © 1995 - 2013 The Motley Fool, LLC. All rights reserved. The Motley Fool has a disclosure policy.

Read Full Story

Want more news like this?

Sign up for Finance Report by AOL and get everything from business news to personal finance tips delivered directly to your inbox daily!

Subscribe to our other newsletters

Emails may offer personalized content or ads. Learn more. You may unsubscribe any time.

From Our Partners