TeleTech Shares Tanked: What You Need to Know

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Although we don't believe in timing the market or panicking over market movements, we do like to keep an eye on big changes -- just in case they're material to our investing thesis.

What: Shares of business process outsourcing specialist TeleTech (NAS: TTEC) have tanked today by 16% at the low after the company reported fourth-quarter and full-year earnings last night.

So what: Revenue was $300.5 million with earnings per share of $0.28, both figures well below the market's expectations of $317.2 million in sales and a $0.39 per-share profit. Guidance looked gloomy too, with fiscal 2012 sales expected to be between $1.15 billion and $1.2 billion.

Now what: The company recently acquired marketing analytics company iKnowtion, which TeleTech sees being accretive to earnings immediately. Restructuring plans are also holding back the company's guidance, which fell short of the $1.28 billion consensus estimate. The one small bright spot in the announcement was that TeleTech increased its share buyback program by $25 million.

Interested in more info on TeleTech? Add it to your watchlist byclicking here.

At the time this article was published Fool contributorEvan Niuholds no position in any company mentioned.Click hereto see his holdings and a short bio. Try any of our Foolish newsletter servicesfree for 30 days. We Fools may not all hold the same opinions, but we all believe thatconsidering a diverse range of insightsmakes us better investors. The Motley Fool has adisclosure policy.

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