The Verizon iPhone Did Nothing to AT&T (and Other Key Lessons From Q2)
As the second-quarter earnings season comes to a close, here are the top trends that affected the nation's wireless carriers:
Wholesale and Connected Devices
|Leap Wireless (NAS: LEAP)||(103,000)||(103,000)|
|Clearwire* (NAS: CLWR)||1,500,000||1,500,000|
|Total||699,000 (15.8%)||1,447,000 (32.5%)||2,344,000 (52.7%)||4,449,000|
*Not counted in totals to avoid double counting. Tracfone is additive to no contract and subtracted from wholesale totals. Clearwire was not added to totals.
AT&T kicked off the second wireless earning season. The company gained 1.1 million subscribers, of which 331,000 were contract net adds, 137,000 were no-contract net adds, 379,000 were connected device net adds, and 248,000 were reseller net adds. AT&T sold 3.6 million iPhones, of which 24 percent were new to AT&T. This means that 900,000 new iPhone contract users joined AT&T. Without this iPhone-induced growth, AT&T would have lost about 600,000 contract subscribers. While this trend continued unabated since the Verizon iPhone launch, it may hurt AT&T when the iPhone becomes available at Sprint and T-Mobile, which offer lower prices than AT&T and Verizon. Overall, AT&T, with the iPhone 4 and 3GS, outsold Verizon with the iPhone 4. Furthermore, iPhone churn fell in this first full quarter of iPhone competition from Verizon. This indicates that the vocal dislike of AT&T was all talk and no substance, since no meaningful impact can be discerned in AT&T's numbers.
Data-only Internet devices like tablets also grew by 545,000 during the quarter to a total of 4 million customers. Wireless data revenue increased by more than a quarter, leading to an overall increase of total average revenue per user by 2%, even though voice ARPU declined again.
Verizon reported 2.2 million subscriber net additions for Q2 2011. The net additions were composed of 1.3 million contract net adds and 890,000 wholesale and other connections. Verizon iPhone sales were 2.3 million, with approximately 22% or 530,000 new to Verizon. This was lower than AT&T iPhone sales but are only for the iPhone 4, whereas AT&T sells both the iPhone 4 and a $49 iPhone 3GS. The company also mentioned that it had 1.2 million 4G LTE net adds. This comes on the heels of very heavy investments in the buildout of Verizon Wireless' 4G LTE network, which now covers 160 million Americans. Verizon is significantly ahead of its deployment goal and will probably slow down with its 4G LTE buildout. Overall ARPU grew on the basis of data revenues growing faster than voice revenues were declining.
Sprint had a good quarter, laying the foundation for growth in the next few years. Sprint added 1.1 million subscribers, of which 674,000 were no contract, 519,000 were wholesale and affiliate customers, and 275,000 were Sprint-branded customers, and it lost 327,000 iDEN customers. Sprint also had lower contract and no-contract churn, which historically was one of its weaknesses. While 1.75% is a significant achievement for Sprint -- indicating that the average time a Sprint contract customer stays with Sprint is now more than 4.5 years -- it is only a milestone on the path to close the gap to AT&T and Verizon, whose contract churn is about 1.1%. What is even more important is that Sprint continued to make progress in terms of customer recognition as preferred provider and customer services. These metrics are leading indicators that point toward improvements in Sprint's net additions and churn.
Sprint's losses increased by $120 million because of high equipment subsidies, a switch from mail-in rebates to instant rebates, and higher selling, general, and administrative costs. The $2 increase in contract ARPU that was made possible through the increased expenditures will add $200 million per quarter for at least the next several years. Sprint has also invested more in its network to expand data capacity. Wall Street seems to be intent on punishing Sprint for all investments in the future, apparently blind to the fact that if Sprint does not prepare for the future, it will perish. The lesson of T-Mobile's increasing difficulties caused by chronic underinvestment in its network should be a warning sign for all.
One of the least known facts in the mobile industry is that Sprint's network is the oldest in the industry. When Sprint lost significant amounts of customers, it decreased its investment in its network. A prudent decision, since fewer customers need fewer cell sites, but now as the company is growing again, Sprint has to overhaul and modernize its network. With the already launched Network Vision initiative, Sprint benefits greatly from new network elements and technological advancements, and this is just within the CDMA standard, over the past five to seven years. The effect of higher capacity, larger cells, and more efficient backhaul will yield immediate savings greater than the cost of the network enhancements. In addition, it will allow Sprint to launch 4G, most likely LTE. Sprint has 10 MHz nationwide in the PCS spectrum band, which it can use to launch the new 4G network. The importance of 4G for Sprint cannot be underestimated: In Q2 2011, it added 1.7 million 4G subscribers, while Verizon, which is heavily promoting 4G, added only 1.2 million during the same period.
The Sprint-LightSquared agreement should be viewed as an LTE expansion and augmentation under the unannounced Network Vision plan. I would expect some coordination between Sprint and LightSquared on which markets to build out, since from the most recent reports, it seems that LightSquared has only a core network built by Nokia Siemens Networks. The agreement would allow Sprint to take advantage of LightSquared's network, where additional coverage or capacity is needed. The $13.5 billion in cash and network credits are also nothing to cough about.
T-Mobile continues to struggle in the marketplace. At first glance, the company had only a modest customer decline of 50,000. While its connected devices segment grew significantly with 256,000 net adds, the phone contract business continued to hemorrhage customers. To improve its contract numbers, T-Mobile reclassified its growing MVNO business as contract. By triangulating the data of T-Mobile USA's and Deutsche Telekom's earnings releases, we can determine that T-Mobile added 300,000 MVNO customers in the second quarter. If we subtract the MVNO net adds and connected device net adds from the contract base, we receive a much clearer picture of T-Mobile's traditional contract phone-centric business: a net loss of 837,000. The company continues to build out its 4G HSPA+ network and now covers 200 million Americans. Another sign of weakness is that smartphones make up 29% of T-Mobile's base, which is the lowest among the nationwide operators.
MetroPCS added about 200,000 subscribers in the second quarter of 2011, slightly below expectations. This was due to the increase in churn from 3.6% a year ago to 3.9% in the most recent quarter. Even MetroPCS, with a customer base that is lower income and exclusively no contract, had a 40% take rate of Android devices among new customers. This is about two-thirds of what the large contract operators are reporting. Another interesting data point is that 38% of all subscribers are on family plans, which is in line with the Big Four national operators.
Leap lost 103,000 subscribers in Q2 2011, as voice customer net adds of 29,000 could not offset 3G broadband customer losses of 132,000. The relative difference in performance between Leap versus MetroPCS and T-Mobile, with one operator offering 3G and the other two offering 4G, is clear. The faster network attracts more customers to data centric devices as both Metro and especially T-Mobile added data-centric customers.
Clearwire announced 1.5 million wholesale net adds. This came on the heels of Sprint's announcement that it added 1.7 million 4G WiMAX customers in the same time period. The discrepancy indicates that Clearwire's cable partners have lost 200,000 WiMAX subscribers and highlights the continued challenges that Clearwire has with its cable TV partner channel. The cable companies are continuing to underestimate the challenges wireless solutions provide to integrated service providers. Cable companies are experts in bundling different products into packages that are a win-win for the company and customer alike. They instinctively understand that they need a wireless solution in their portfolio, but to everyone's surprise they have not yet figured out how to include wireless into the mix.
Furthermore, Clearwire announced that it will move to LTE TDD, subject to additional funding. The change to LTE TDD should be relatively cheap, considering that Clearwire uses dual-mode base stations that are designed to run LTE and WiMAX simultaneously. On the device side, there should also be few problems thanks to multimode chipsets. During the Mobile World Congress in February 2011, Qualcomm (NAS: QCOM) announced its MDM9615 chip, a multimode chipset that lets device manufactures make one device capable of using LTE FDD, LTE TDD, EV-DO Rev B, DC-HPSA+, and TD-SCDMA, which will make it substantially easier for carriers like Sprint to fully integrate Clearwire's LTE TDD network into its LTE FDD network.
Roger Entner is the founder and analyst at Recon Analytics. Recon Analytics specializes in fact-based research and the analysis of disparate data sources to provide unprecedented insights into the world of telecommunications.
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