Toyota, Nissan and VW Lead in Complaints to Feds
As of Dec. 14th, the agency reported that it had received more than 64,000 complaints. Auto buying website Edmunds.com calculates that it was probably closer to 40,000 when you remove duplicate complaints, but that's still a lot of reports to the regulatory agency.NHTSA reported that it received 87 complaints for every 100,000 vehicles sold by Toyota in 2010, more than double the Japanese automaker's performance from the previous year and the highest percentage of any company selling cars in the United States.
Nissan was second, with the second highest ratio at 62 complaints per 100,000 vehicles and Volkswagen took third place with 58. The industry average of 47 complaints per 100,000 vehicles was up from fewer than 30 in 2009. Ford and Honda had the lowest ratios of complaints.
NHTSA complaints are key to the agency taking actions with automakers, determining if there is a trend of complaints that should prompt a recall.