Office Humor: Bad Customer Service Skills
By Geoff Roth
Last week we took a look at customer horror stories that would make many workers want to throw in the towel after having to deal with them. Time now to turn the tables, and look at some videos of customer-service horror stories. After looking at these, you may question that old adage, "The customer is always right."
Asleep on the job
When you think of bad customer service, one of the first things that pops into people's minds is "cable companies."
Well, here are a couple of videos to prove the point. This cable installer had to wait so long to talk to his own company on the phone while doing an installation, he fell asleep on the customer's couch!
Is that a cable guy or a NASCAR driver?
In the future, you may want to have your neighbors warn you if a cable installer is coming into the neighborhood so you can get your kids off the street.
Why was that souvenir I put in my bag broken?
Next in line after cable companies come the airlines. Truth in advertising, I am a little peeved myself these days because an airline asked me to check my carry-on bag recently due to a full flight -- and when I got it back, the camera I had in the bag was stolen. So, here's a tribute to baggage handlers that answers the question I posed above.
Do you really want to fly on this plane?
A passenger on a flight recorded what was going on, with no explanation until much later of why this was happening. And, this was before the plane even took off!
Hello, anyone home??
And finally, we turn to those lovely folk behind the counters of department stores. This guy sums up what bad customer service is all about.
So, next time you get some bad customer service or have a horrible experience thanks to a bad business, know that you are not alone.
Geoff Roth is a former TV news manager now teaching journalism at Hofstra University. He has hired hundreds of people and counseled both professionals and students as they hunt for jobs. Geoff is chronicling life after TV News at www.nomoredeadlines.com.