Facebook game loading troubleshooting guide

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farmville errorIn a perfect world, everything would work all the time. But since that isn't always the case, we have a guide to help you out. Are you struggling to load into your favorite Facebook game? Trying to play a new game for the first time and you can't figure out why you can't get in? Are you having any other strange issues with loading into a Facebook game and you're unsure how to solve it? Read this guide on how to troubleshoot common loading errors with games and applications on Facebook.


Step 1: Check your firewall settings

While it is always a good thing to have your computer protected from viruses and trojans, some times firewall and antivirus software can interfere with loading into Facebook games. Many games that use Flash (such as FarmVille, PetVille, and most other games on Facebook) require you to have certain ports open at all times for sending and receiving data. It is not uncommon for software firewalls such as Norton or McAfee to block these ports, which will prevent loading into a game. Most times, you can either lower the security on your firewall or allow certain applications to always have access. We would never recommend you disable your firewall, but occasionally this is needed in order to play games.

If you are trying to play a Facebook game at work and having trouble loading, it could be a firewall issue. Most large companies have not only software firewalls like above, but also hardware firewalls. These firewalls can only be modified by the IT department at your company, and it's unlikely they would change firewall settings to enable Facebook game playing.


Step 2: Try a different internet browser

You might only be familiar with the internet browser that came on your computer, such as Internet Explorer (on a Windows PC) or Safari on your Mac. Many times, game developers have optimized their games for other browsers such as Mozilla Firefox. There are occasionally Flash or Facebook bugs that only affect people who use particular browsers. If you're having problems loading into a game using your current browser, try using another free browser such as Firefox or Google Chrome to see if the issue is resolved.

Step 3: Clear your cache and browser cookies

Another frequent problem with trying to load into a game is that your browser may be storing old data about the game that you're trying to play, which can cause errors with loading the game. There are many guides available on the internet that explain how to clear your cache, and it will change depending which internet browser you use. It's always a good idea to clear cookies as well, because this stores login information for various sites. Clearing your cookies allows the game to create a new one when you try to load in, which will help if you have stale data being stored.

Step 4: Update your Adobe Flash Player

If the game you are playing requires Adobe Flash, you may need to update to the latest version. Sometimes this will clear out any Flash installation problems that you may have. You can always download the latest version of Flash on Adobe's website.


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Step 5: Be patient and wait a few hours


Sometimes, the problem won't be on your end! The game itself could be down while it undergoes maintenance. The game could be having issues that prevent everyone from loading and not just you. Or, Facebook could be slow and causing issues for multiple applications or just the game you're trying to play. Sometimes just taking a break and coming back and trying later will resolve all of the issues.

Step 6: Contact the game's customer service/technical support


If you have been trying repeatedly and you've checked the game's FAQs and message boards to see if your issue is known already, it may be time to contact the game developers. You can generally do this by visiting the games official website. This website can usually be found on the application page. There is also always a "Contact this application developer" link in the lower left corner of every game's fan page. It may take some time to get a response, but if you're getting frustrated and you've tried just about everything else - it may be a good time to contact support. You can either email them, or post in their forums. The advantage with posting in their forums is that it's possible that other players will get a chance to help you out before the customer service team does.

Do you have any other tips for our readers? Leave them here in the comments!
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