Temp Agency Review: Spherion

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SpherionHistory:

Spherion started in 1946 as a company providing temporary labor to unload cars at Chicago auto dealerships. According to the company's Web site, founder Leroy Dettman expanded to general temporary labor "with the vision to 'connect the right employee with the right business at the right time.' "

Spherion has grown to a franchised permanent and temporary staffing firm with offices in the United States and Canada and 300,000-plus employees. Spherion has more than 2,000 recruiters, and over 8,000 clients, "including small, mid-market & 90 percent of the Fortune 100" according to the company's website, and is the sixth-largest U.S. staffing firm.

Process:

Spherion's local offices are primarily franchises. The company maintains numerous franchise or company-owned offices in major metro areas, and offices in most mid-sized metro areas. Spherion focuses on larger clients, but tends not to office recruiters on-site at client offices.

Spherion offers temporary, contract-to-hire, and permanent placement services. The company describes its staffing model as a three-step process:

1) Understand – Meet with client to understand requirements

2) Screen – Phone or in-person interviews, skills testing, soft skills assessment, checking backgrounds, drug testing, checking references

3) Deploy – Candidates who pass Spherion's screening process are either assigned to projects or added to the database

Spherion offers a wide range of benefits, which may vary depending on position and location. Benefits include medical, health and vision, 401(k) savings, employee stock purchase, service bonuses, life insurance, referral bonuses and dependent care reimbursement accounts. Spherion offers e-learning to temp employees and candidates, from its Web-based training solution titled Learn It! Online. Hosted by SkillSoft, Spherion's e-learning includes technology, professional and business skills training. Spherion declined to disclose placement ratios or statistics.

A Spherion accounting temp related: "Will take you straight out of college on little experience. You learn a lot of systems. Employee recognition and flex time" (name withheld, from Glassdoor.com).

An account manager for Spherion said: "Spherion is a national company with a variety of job types in almost every major city in the U.S. and Canada. It is one of the larger HR corporations in the market and, depending on the position, allows you some great visibility across the entire HR community nation wide" (name withheld, Glassdoor.com).

A former Spherion recruiter added: "National presence, great recruiting resources, and overall corporate resources. Great people to work with. Overall, I had a positive experience" (name withheld, Glassdoor.com).

Service lines:

Spherion – office workers: executive assistants, customer service representatives, secretaries, receptionists, data entry personnel, office managers, clerks, and word processors; light industrial; manufacturing: construction, distribution, warehouses, logistics, assembly, sorters

Technisource – technology staffing and recruitment including, temporary, permanent, contract-to-hire, outsourcing, in-sourcing, co-sourcing, projects, deployments, project management/planning, and IT consulting.

The Mergis Group – professional and management services temporary, contract-to-hire, and permanent staffing for Finance & Accounting, Banking & Mortgage, Human Resources, Legal, Engineering, Architecture, Sales & Marketing

Spherion also offers Workforce Management Solutions including, Administrative Services outsourcing, Contingent Workforce Compliance Solutions, Recruitment Process outsourcing, and Technology Service outsourcing

Clients:

Spherion declined to disclose client names.

Locations:

Headquarters are in Fort Lauderdale, FL. Spherion operates more than 700 locations in North America. A full listing of locations is on the company's Web site.

Conclusion:

Spherion is a broad-based temporary and permanent staffing firm, sixth largest domestically, with a large footprint in the United States and Canada. Most of the offices are locally owned, which may provide stronger commitment to client services for temps and candidates; but the service level may vary by franchisee. The company also offers a broad range of outsourced solutions and longer-term project work, especially in technology.


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